Reallocation Policy

What is this Reallocation Policy for?
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This reallocation policy is for dogs that are home from home boarding with TLC Dog Walking and for some reason they can not be boarded with their allocated home care provider

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Why may it be needed?
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In the case of an extreme emergency, such as the home care provider is too ill to care for the dogs, their house sets on fire, the dog is having a major issue of some sort that we can not accommodate, the dog is not suitable for home from home boarding amongst other things.

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What will happen
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When we have to reallocate a dog, the first port of call will be one of our own council approved home boarders, however, if they are full or the dog is not suitable for the spaces available, we will have to contact the emergency contact

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The second place will be the Emergency Contact, who must be available while you are away to collect the dog and take them if necessary.  

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If the emergency contact is not available, the next place will be a council approved kennels, and you must agree to pay the full cost of the kennel immediately upon your return. 



If your home boarder was ill, you may receive some of your boarding fee back, however, if your dogs was unsuitable for whatever reason, we reserve the right to keep the any fees charged and you will need to pay the kennel fee.