Privacy Policy

Welcome to our privacy policy

To support the upcoming change on 25th May 2018 in European data law we have updated our Privacy Policy.  The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. 

 

This privacy notice provides you with details of how we collect and process your personal data through your use of our site tlcdogwalking.co.uk ,tlcdogwalking.com and tlcfranchise.co.uk including any information you may provide through our sites when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

Protecting Your Privacy effective from 10th May 2018

By providing us with your data, you warrant to us that you are over 13 years of age.

 

Tori Lynn Crowther of TLC Dog Walking Limited is the data controller and is responsible for your personal data

Please find below our full Privacy Policy, if you do need any other information or would like to ask any questions please contact us.


 

Contact Details

 

Our full details are:

Full name of legal entity: TLC Dog Walking Limited


Email address info@tlcodgwalking.co.uk


Postal address: 1 Longfield Avenue, Northowram HX3 7BS


Telephone number: +44799 999 2374

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at  info@tlcdogwalking.co.uk
Our new policies provide clear information on how we handle, store and protect your personal data.

What We Collect and What do we do with the information?
 

At TLC Dog Walking. (“TLC Dog Walking”, “We”, “Us” or “Our”), we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and service, www.tlcdogwalking.co.uk owned and operated by Tori Lynn Crowther.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which our Clients have engaged us. We will never sell or rent your personal information.

We may collect the following information:

  • Name and contact information including email, address and phone number

  • Demographic information such as postcode, preferences and interests

  • Other relevant information for carrying out our pet services business.

We require this information to understand your needs and provide you with an excellent service for the following reasons:

  • Providing the service required

  • Internal record keeping

  • We may use the information to improve our products and services.

  • We will periodically send out informational or promotional emails about new services, special offers and information we think you may find interesting using the email address’ you have provided.

  • In the future, we may also use your information internally to contact you by phone or email for market research purposes. We may use the information to customise our website and training blogs according to your needs and interests.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent however we will still be required to hold your information for 5 years if you have used our services or we have invoiced you, this information will be held for  a minimum of five years.

There is nothing you need to do right now, however, if you would like to find out more, please visit our websites at any time.



Consent

In specific situations, we can collect and process your data with your consent.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.



Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations to provide a service.

Legal compliance

If the law requires us to, we may need to collect and process your data.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

What sort of personal data do we collect?

If you request a quotation we will process contact information and details of the service to be provided.  If you request a service from TLC Dog Walking we will require only information and personal data, detailed on our registration form relevant to providing the requested service. Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Sensitive Data

 

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

How We Collect Your Personal Data

We collect data about you through a variety of different methods including:

·        Direct interactions: You may provide data by filling in our contact form (or otherwise) or by communicating with us by post, phone,   email, SMS, Whatsapp. Facebook, Messenger  or otherwise, including when you: request any if our services

·        Dog Walking

·        House Sitting

·        Pet sitting / Home Care;

·        Giving us feedback.

·        Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment,       browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy for further details.

·        analytics providers such as Google based outside the EU;

·        advertising networks such as Amazon

·        search information providers such as GoogleBy filling in our mailchimp opt in form


How your data is stored?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to your personal data is password protected when held in cloud-based software or secured in a locked cabinet.

The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).

Any keys used to access properties are labelled in a coded manner without any personal information.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.  We have many clients who use us periodically, so we do not wish to remove any data if possible, so we can keep you informed and updated.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Service requests


When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

Third Party Links

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.tlcdogblog.co.uk/cookies

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated 12 January 2022, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@tlcdogwalking.co.uk


Compliance of online software Privacy Statements with thanks.

What is this Privacy Policy for?

This privacy policy is for this website and all other websites relating to TLC Dog Walking and served by TLC Dog Walking and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998Privacy and Electronic Communications Regulations 2003
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy