Home Boarding Cancellation Policy

Our Home From Home Boarding Cancellation Policy



Cancellations must be notified by email to care@tlcdogwalking.co.uk 

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Deposits are non-refundable unless we can not provide your dog a place.

 

Individual carers are not guaranteed, if your carer can not take your dog, we will provide an alternative carer that your dog already knows. 



If you need to cancel, your deposit will be retained.  Should you cancel within 28 days of the start of your dogs board then our cancellation policy is as follows: 28 days - 15 days notice 25% of the remaining balance is payable to the home boarder, 14 days - 8 days notice 50% of the remaining balance is payable to the home boarder, 7 days - 1 days notice 75% of the remaining balance is payable to the home boarder, 0 days notice 100% payable to the home boarder as this is their income, and if they do not have dogs they planned to board, they have no income.  If we can find a replacement boarder, the money they pay will be taken off the boarding fee you owe.  However, the booking fee is still payable as the work has been done plus further work to sort out the cancellation.

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Prior to 28 days the Booking Fee Payable plus any extra walks provided in preparation and the cancellation fee per booking.
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Less than 28 days notice, as prior to 28 days plus additional boarding fees below:


28 days - 15 days notice 25% of the remaining balance is payable 

14 days - 8 days notice 50% of the remaining balance is payable 

7 days - 1 days notice 75% of the remaining balance is payable 

0 days notice 100% payable
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If we can find a replacement boarder, the money they pay will be taken off the boarding fee you owe.  However, the cancellation fee and booking fee is still payable as the work has been done plus further work to sort out the cancellation.

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The cancellation of your booking for any reason (including Covid related) does not entitle you to a refund if we are able to provide our service.   We recommend ensuring you have taken out suitable insurance to cover this.

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If your home boarder was ill and we have to cancel, you may receive some of your boarding fee back for the period not boarded, however, if your dogs was unsuitable for whatever reason, we reserve the right to keep the any fees charged and you will need to pay the kennel fee.  Please see our Reallocation Policy.
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The cancellation fee* (per booking) is an additional fee that will need paying for additional work if a booking is cancelled to cover bank charges and additional work that the TLC team need to do.
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Any walks that were provided as part of the preparation will also be chargeable if the booking is cancelled.

*Cancellation fee £15