Care Covid Info

Please note, our promise to you, if you are stuck on holiday due to the Covid-19 restrictions, your dog will be looked after until you return and are able to look after it yourself. Please do not panic, they will be happy.



Please ensure that you details on here are up to date and you have filled in the Covid-19 data or we may not be able to walk your dog due to insurance implications. If you can not fill this in for whatever reason, please let us know.



The safety of our TLC Family are our primary concern. There are a number of measures we’re taking to ensure we manage to safely get through this situation while continuing to serve our TLC Family as effectively as possible. If you require boarding, please contact our care team as normal on the regular team email or through the PSP. Unfortunately we do have some team members off who are self-isolating so places are very limited. Please let us know how urgent your requirement is.



If we are collecting dogs, wherever possible, please can all our dogs be outside waiting for us upon arrival. We will call you when we are arriving. Social distancing is key to us all keeping as healthy as possible. If possible, please leave us some hand sanitiser min 60% alcohol outside so that we can sanitise on collection and drop off. If we can not collect the dogs outside, please ensure we have easy access to a sink with warm water and soap so we can wash our hand on collection and drop off. Please let us know if you are self isolating. If you think there is any risk you have Covid-19, please ensure you are not in the room when we arrive if it is not possible to have the dogs outside. Company policy is that we must stand a minimum of 6 foot away from someone who has no symptoms and not be in a room with someone who has symptoms.



We will keep you updated with any further information and I will get back to you as soon as possible.



Boarding is as normal over this period.